Our Commitment to you
Within Antwerp Dental Group, we work to a customer care charter which is our moral compass and guides our thought process at all times. Our staff are regularly trained in customer service and we are amongst the the select few practices who have recieved the coveted customer excellence aware awarded from the department of trade and industry. All training aligns with our core values.
Should we ever fail to deliver on our core values, then our Clinical Director, Dr.Raj Wadhwani would like to hear from you so that remedial action can be taken immediately and we will do our utmost to make good to you.
Our Patient Charter
- To treat you with the utmost respect and dignity
- To listen intently to your feelings and demonstrate empathy
- To ensure timely delivery of exceptional quality dental services for you
- To be professional and knowledgeable at all times
- To provide you with value for money for services provided
- To work hard to be a well-integrated, communicative team who deliver outstanding results
- To ensure that you will be treated by individuals who have received exceptional training
- To be at the forefront of science and to deliver evidence-based clinical practice
- To ensure nothing proves too much trouble and to rectify failed expectations with haste
- To deliver clinical care for you with outstanding results.